bdbjay's Privacy Policy
Your personal information is our top priority. Learn how bdbjay collects, uses, and keeps your information secure.
Introduction and Scope
bdbjay ("we", "our", "bdbjay platform") is a trusted platform providing online casino and sports betting services in Bangladesh. This Privacy Policy ("Policy") explains how we collect, store, use, and keep your personal information secure.
By using bdbjay's website, registering, or using any of our services, you are considered to have agreed to this Privacy Policy. This Policy is an integral part of our Terms and Conditions.
Our platform uses SSL encryption technology to keep all your information secure. We are firmly committed to fair play and user privacy.
Information Collection
bdbjay may collect your information from various sources. Below is a description of the types of information we collect:
2.1 Information You Provide Directly
Information you supply during registration and account management:
- Full name and date of birth
- Mobile number and email address
- National ID card or other identity document details (for KYC verification)
- Payment method details (bKash, Nagad, Rocket, bank account number)
- Your chosen username and password
- Messages sent via live chat or email support
2.2 Automatically Collected Information
The following information may be collected automatically when you use our platform:
- IP address and device type
- Browser information and operating system
- Login time, session duration, and navigation history
- Gaming activity details (play history, bet amounts, win/loss records)
- Detailed financial transaction information
2.3 Information Received from Third Parties
For identity verification or fraud prevention purposes, we may also collect information from trusted third-party service providers. In such cases, we comply with applicable laws.
Use of Information
bdbjay uses the collected information for the purposes listed below:
- To create and manage your account and to provide services
- Identity verification and age confirmation (services for persons 21+ only)
- To process deposits and withdrawals
- To prevent fraud, money laundering, and other illegal activities
- For customer support and complaint resolution
- To improve platform security and performance
- To fulfill legal obligations
- To send relevant promotional information subject to your consent
- To monitor responsible gaming and provide related support
Sharing Information with Third Parties
bdbjay may share your information with third parties in the following limited circumstances:
4.1 Service Providers
Minimum necessary information may be shared with our trusted partners for payment processing (such as bKash, Nagad, Rocket, and bank transfers), identity verification, and technology services. These partners operate under strict confidentiality obligations.
4.2 Legal Requirements
We may be required to disclose information to comply with court orders, lawful requests from law enforcement authorities, or applicable laws. In such cases, we will only provide the information legally required.
4.3 Business Transfers
In the event of a future business merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such circumstances, you will be notified in advance and the protections of this Privacy Policy will continue to apply.
Data Security
bdbjay has implemented industry-standard security measures to protect your information. Our security measures include:
- 256-bit SSL encryption on all data transfers
- Regular security audits and vulnerability testing
- Limited staff access — only authorized personnel can view necessary information
- Two-Factor Authentication facility
- Payment information stored in a secure encrypted format
- Active monitoring systems to detect suspicious activity
However, no transmission of information over the internet is completely risk-free. While we are committed to ensuring the highest level of protection, we are unable to guarantee absolute security. In the event of a security breach, we will notify you promptly in accordance with applicable laws.
Data Retention Period
We retain your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Account Information: While the account is active and for a specified period after closure to meet legal requirements.
- Financial Transaction Information: For the period required under financial transaction regulations.
- Gaming History: For the period necessary for responsible gaming monitoring and dispute resolution.
- Communication Records: Until support-related matters are fully resolved and for a limited period thereafter.
After the necessary period has ended, information will be securely deleted or anonymized so that individuals can no longer be identified.
Your Rights
As a bdbjay user, you have the following rights over your own information:
8.1 Right of Access
You have the right to know what information we hold about you and to receive a copy of that information.
8.2 Right to Rectification
You have the right to request correction of any information that is inaccurate or incomplete.
8.3 Right to Erasure
In certain circumstances you may request deletion of your information. However, information required to fulfill legal obligations may not be possible to delete.
8.4 Right to Object to Processing
You have the right to object to the use of your information for marketing purposes. You may request to opt out of marketing communications at any time.
Protection of Minors
bdbjay's services are for persons aged 21 and above only. We do not knowingly collect personal information from any minor (under 21 years of age). Age verification during registration is mandatory.
If information belonging to a minor is found in our database, it will be deleted immediately and the associated account will be closed. If you believe a minor is using our services, please let us know via live chat or email.
Privacy Policy Changes
bdbjay may update this Privacy Policy from time to time. If there are significant changes, we will notify you in the following ways:
- A notice will be sent to your registered email or mobile
- A clear notification will be displayed on the website
- The "Last Updated" date at the top of this page will be changed
Continuing to use the platform after the updated policy is published will be considered your agreement to the new policy. If you do not agree to the changes, you may request that your account be closed.
Contact and Complaints
For any questions, requests, or complaints regarding this privacy policy, please contact our dedicated support team. Our team provides 24/7 support in Bengali and is ready to resolve your issues.
We will try to resolve your request as quickly as possible — usually within a few business days.
More questions?
To learn more about our privacy policy or personal data protection, please contact our 24/7 live chat support team. We are always ready to help in Bengali.